Senior Data Analyst
hace 1 semana
We believe learning with a great tutor is life-changing. That’s why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress, create engagement and keep our global community of learners motivated. So far, over 32,000 tutors have given more than 15 million lessons to learners from over 175 countries.
Meet the teamAt Preply, we are constantly running hundreds of AB tests, each with specific tracking and analytic requirements. This, along with the wide scope of our product and the sophistication of the tutor/learner interactions, makes for some rewarding challenges. Our Data Team is dedicated to empowering top-quality decision-making. We closely collaborate with product and experimentation teams to deliver insights that optimize the tutor and learner experience. Positioned at the heart of Preply, we leverage data to drive better decisions and enhance data literacy across the company.
What you’ll be doing:- Master the dynamics of tutors/learners interaction and the economics of Preply’s marketplace;
- Own Customer Support data end-to-end, from analyzing the impact of refund policies and making recommendations, to measuring the impact of our resolution time, agents performance, agents forecasting, contact rate, etc.;
- Partner with the Customer Support team leads to develop and refine the Customer Support function within the learners/tutors journey;
- Identify growth opportunities and help prioritize our roadmap;
- Produce thorough data analytics of customer behavior and usage, effectively communicating them to technical and non-technical audiences;
- Contribute to the development of analytics libraries and frameworks;
- Collaborate with the Data Strategy team to define standards and best practices as well as sharing knowledge and capabilities across the team;
- Build relationships and collaborate with other data and/or technical leaders;
- Work with the Data Engineering team to model data in our Data Warehouse and productionize your data pipelines, including third party tools integrations;
- Work closely with our BI experts to develop effective data visualizations, reports and dashboards.
- Experience as a Data Analyst or Data Scientist (5+ years' experience);
- Previous experience in Customer Support data teams in Marketplaces and/or digital businesses (B2B, B2C, B2B2C);
- Good and broad understanding of data analysis concepts such as (but not limited to) conversion, LTV, cohort analysis, retention, etc.;
- A curious mindset, with a focus on problem-solving and problem finding skills;
- Creative mindset and proactive attitude towards the creation and evaluation of new hypotheses;
- Knowledge of quantitative fields (statistics, mathematics, etc.);
- High level of self-organization, ownership, and responsibility;
- Good written and verbal communication skills, with C1 level of English.
- Experience with A/B testing frameworks;
- Knowledge of Looker, Amplitude, Databricks or other BI tools;
- Knowledge of coordination tools (Airflow, Luigi, Jenkins, etc.);
- Knowledge of version controlling tools (GitHub, GitLab, etc.).
- An open, collaborative, dynamic and diverse culture;
- A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
- A competitive financial package with equity, leave allowance and health insurance;
- Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub;
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting).
Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.
Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.
#J-18808-Ljbffr-
Senior Data Analyst
hace 1 mes
Barcelona, Barcelona, España Robert Walters Spain A tiempo completoAbout the RoleWe are seeking a seasoned data professional to lead our data management and operational control efforts. As a Senior Data Analyst, you will combine your analytical acumen with strategic vision to optimize processes, ensuring that our data is not only accurate but also actionable.
-
Senior Data Analyst
hace 4 semanas
Barcelona, Barcelona, España Workfully A tiempo completoSenior Data AnalystWorkfully is a decentralized hiring & upskilling marketplace. The world's fastest-growing and most innovative companies use our platform to hire & develop talent globally. Our vision is to give everyone their chance at building a better world. We are supporting a leading B2B online betting platform that specializes in providing an...
-
Senior Data Analyst
hace 6 meses
Barcelona, España YEGO A tiempo completo**Join Our Team as a Senior Data Analyst and Revolutionise Shared Electric Mobility!**: At **YEGO**, we're on a mission to transform urban mobility through our innovative electric vehicle-sharing service. Since our launch in 2016, we've expanded our operations across numerous cities in Spain and France, offering our riders an eco-friendly, stylish, and...
-
Senior Product Data Analyst
hace 4 semanas
Barcelona, Barcelona, España Free Now A tiempo completoAbout the RoleWe are looking for a Senior Product Data Analyst to collaborate with our product squads, using data to build a flawless product experience.As a Senior Product Data Analyst, you will work closely with PMs, designers, UX researchers, developers, and other data functions to discover new product opportunities, validate hypotheses, and launch...
-
Senior Data Analyst
hace 7 meses
Barcelona, España Zurich Insurance Company A tiempo completoLiveWell by Zurich is a digital health and wellbeing company focused on engaging and supporting individuals throughout their health journey. We operate in global markets working closely with the Zurich Insurance companies but also with Service Providers and Retailers with the key mission of creating healthier, happier lives for customers & employees. Our...
-
Senior Product Data Analyst
hace 1 mes
Barcelona, España Five Or Free Electrical Solutions, Inc A tiempo completoFREE NOW focuses on enhancing mobility decisions through data-driven approaches. The Senior Product Data Analyst will collaborate with various teams to create a seamless product experience and identify new opportunities for product improvement. This role involves extensive data analysis, ownership of insights from ideation to implementation, and influences...
-
Senior Product Data Analyst
hace 2 semanas
Barcelona, España Five Or Free Electrical Solutions, Inc A tiempo completoFREE NOW focuses on enhancing mobility decisions through data-driven approaches. The Senior Product Data Analyst will collaborate with various teams to create a seamless product experience and identify new opportunities for product improvement. This role involves extensive data analysis, ownership of insights from ideation to implementation, and influences...
-
Senior Product Data Analyst
hace 1 semana
Barcelona, España Five Or Free Electrical Solutions, Inc A tiempo completoFREE NOW focuses on enhancing mobility decisions through data-driven approaches. The Senior Product Data Analyst will collaborate with various teams to create a seamless product experience and identify new opportunities for product improvement. This role involves extensive data analysis, ownership of insights from ideation to implementation, and influences...
-
Senior Product Data Analyst
hace 4 meses
Barcelona, España Now Gmbh A tiempo completoFREE NOW focuses on enhancing mobility decisions through data-driven approaches. The Senior Product Data Analyst will collaborate with various teams to create a seamless product experience and identify new opportunities for product improvement. This role involves extensive data analysis, ownership of insights from ideation to implementation, and influences...
-
Senior Health Data Analyst
hace 2 días
Barcelona, Barcelona, España Sebibc A tiempo completo**Company Overview:**The Barcelona Supercomputing Center (BSC) is a leading research institution in the field of high-performance computing and data science. We are seeking a highly skilled Senior Health Data Analyst to join our Life Sciences Department as part of the DATOS-CAT project.
-
Senior Data Analyst
hace 6 meses
Barcelona, España Zurich Insurance Company A tiempo completoLiveWell by Zurich is a digital health and wellbeing company focused on engaging and supporting individuals throughout their health journey.We operate in global markets working closely with the Zurich Insurance companies but also with Service Providers and Retailers with the key mission of creating healthier, happier lives for customers & employees.Our aim...
-
Senior Product Data Analyst
hace 4 meses
Barcelona, España Now Gmbh A tiempo completoFREE NOW focuses on enhancing mobility decisions through data-driven approaches. The Senior Product Data Analyst will collaborate with various teams to create a seamless product experience and identify new opportunities for product improvement. This role involves extensive data analysis, ownership of insights from ideation to implementation, and influences...
-
Senior Data Analyst
hace 1 mes
Barcelona, Barcelona, España Caixabank A tiempo completoJob DescriptionSenior Data Analyst - Digital Data SpecialistWe are seeking a skilled Senior Data Analyst to join our team at Caixabank. As a key member of our digital data team, you will be responsible for analyzing and interpreting complex data to inform business decisions.Key Responsibilities:Analyze and interpret large datasets to identify trends and...
-
Senior Data Analyst
hace 7 horas
Barcelona, España Aitopics A tiempo completoAbout FESTO: FESTO is a leading global company in automation technology and technical education. We are committed to driving innovation and providing high-quality products and services to our customers. Our Digital Sales Hub in Barcelona is at the forefront of driving data-driven decisions to optimize our sales processes and strategies. Job Summary: We are...
-
Senior Data Analyst
hace 7 horas
Barcelona, España Aitopics A tiempo completoAbout FESTO: FESTO is a leading global company in automation technology and technical education. We are committed to driving innovation and providing high-quality products and services to our customers. Our Digital Sales Hub in Barcelona is at the forefront of driving data-driven decisions to optimize our sales processes and strategies.Job Summary: We are...
-
Senior Data Analyst
hace 6 meses
Barcelona, España Playvalve A tiempo completo.About the CompanyPlayvalve is a vibrant fast-growing gaming studio with an eye on the future. Our mission is to build fun and relaxing games meant to last, and we do that by bringing together a team of experts who love what they do. Our talented designers, artists, engineers, marketeers and analysts have created several games delivering joy and...
-
Senior Data Analyst
hace 4 meses
Barcelona, España Globalgoals A tiempo completo.Playvalve is a vibrant fast-growing gaming studio with an eye on the future. Our mission is to build fun and relaxing games meant to last, and we do that by bringing together a team of experts who love what they do. Our talented designers, artists, engineers, marketers, and analysts have created several games delivering joy and entertainment to over 20M...
-
Senior Data Analyst
hace 4 meses
Barcelona, España Globalgoals A tiempo completo.Playvalve is a vibrant fast-growing gaming studio with an eye on the future. Our mission is to build fun and relaxing games meant to last, and we do that by bringing together a team of experts who love what they do. Our talented designers, artists, engineers, marketers, and analysts have created several games delivering joy and entertainment to over 20M...
-
Senior Data Analyst
hace 6 meses
Barcelona, España Zurich Insurance A tiempo completo**Our opportunity** Are you passionate about data, processes and analytics, someone who wants to be part of an innovative and motivated team and help us make the difference? Then this is your opportunity within one of the world’s leading insurance groups! In this role of a Senior Data Analyst, you will be part of the global “Reporting and Analytics”...
-
Senior Data Analyst
hace 3 días
Barcelona, España Festo A tiempo completoAbout FESTO: FESTO is a leading global company in automation technology and technical education.We are committed to driving innovation and providing high-quality products and services to our customers.Our Digital Sales Hub in Barcelona is at the forefront of driving data-driven decisions to optimize our sales processes and strategies.Job Summary: We are...
