Center Director

Who We Are:

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

Your Role:

The Center Director is responsible for the overall management, development, and execution of study abroad programs at the designated location. This role involves leadership over academic, financial, and operational aspects, ensuring that all programs meet organizational standards and student needs.

What You’ll Do:

Leadership

• Accountable for the derivation and delivery of London’s annual operations plan, ensuring that this is effectively communicated to all Departments.
• Attract, recruit, develop and lead a high-performing team, ensuring effective division of work and adherence to local labour laws.
• Foster a collaborative and inclusive work environment, maintaining strong communication and teamwork among staff.
• Collaborate with the local and global stakeholders to balance student support and academic integrity.
• Collaboration with the Global Support Office, and other functions to support projects on an ad hoc basis throughout the year.
• Represent and promote CEA CAPA’s mission and values to students and stakeholders.
• Build strong internal and external relationships to enhance CEA CAPA’s visibility and brand.
• Foster robust relationships with local partner institutions.

Program Management

• Provide direction on all aspects of study abroad programs, including academics, housing, student services, and health and safety.
• Develop program calendars and ensure that the program's online database is maintained.
• Collaborate with other centers and departments to share best practices and ensure consistency across programs.
• Analyze program performance data to make informed decisions for continuous improvement.
• Design and deliver custom and faculty-led programs in collaboration with both the PASS and Academic onsite teams.

Student Services

• Ensure that student experiences are enriching, culturally immersive, and aligned with academic goals.
• Handle escalated student issues, including disciplinary actions and health and safety emergencies.
• Monitor student feedback and implement changes to maintain or improve satisfaction scores.
• Develop, implement, and participate in the on-call rotation of the emergency phone service.

Academic Institution Relations

• Cultivate relationships with universities in collaboration with the Academic Team, and contribute to the development of marketing strategies to increase enrollment.
• Assist where necessary in liaison with each local academic institution, managing course registration and monitoring students’ academic progress.
• Participation in the selection of local academic partnerships and provide leadership of the School of Record assessment measures.
• Report updates and changes from local institutions to the Global Support Office and collaborate on program improvements.
• Host U.S. university visitors for recruitment and program visibility efforts.
• Involved and advising on new innovative program design.

Financial Management

• Develop and manage the centre’s budget, ensuring cost control in collaboration with the Home Office, and ensuring resourceful spending practices.
• Oversee all financial operations, including accounting, vendor contracts, and payroll.
• Communicate financial needs and updates to the central finance department.
• Represent the centre during all financial audits.

Communication

• Regularly communicate with the Home Office on all aspects of London’s operations.
• Document and report student concerns and issues promptly.
• Partner with the Marketing Department by communicating the centre's offerings and participating in the recruitment of students.

What Makes a Great Candidate:

• Bachelor's or equivalent required. Master’s degree preferred.
• A minimum of 5 years of experience in international education or related fields.
• Understanding of UKVI student visa regulations (preferred).
• Experience with First Year programs (preferred).
• Experience leading and developing teams.
• Ability to work with diverse identities.
• Experience living or working abroad, with a knowledge of the local culture, history, business practices, and academic environment.
• Authorization to work in the location of the role.

Core Competencies

• Commercial and administrative acumen.
• Creative and solutions oriented.
• Skilled negotiator.
• Resilient and adaptable.
• Deadline-oriented.
• Ability to navigate matrix relationships.
• Facilities management.

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.