IT Technical Support

hace 2 días


Marzan, España Capitole A tiempo completo

CAPITOLE CONSULTING sigue creciendo y queremos hacerlo contigo Buscamos un/a IT Support Specialist L2 para un proyecto internacional de alto impacto en negocio, orientado a soporte de aplicaciones y procesos de compra retail en distintos mercados. ¿Gestión, priorización y seguimiento de tickets en ServiceNow , asegurando el cumplimiento de SLAs . Análisis de logs y revisión de incidencias mediante Datadog . Validación y pruebas de APIs utilizando Postman . Dispatching de tickets hacia los equipos correspondientes (tarea rotativa dentro del equipo). Soporte a aplicaciones internas relacionadas con el proceso de compra retail en distintos mercados. Análisis de incidencias para identificar patrones, riesgos y oportunidades de mejora. Documentación detallada de incidencias y resoluciones en ServiceNow. Colaboración constante con equipos técnicos, stakeholders y soporte L1. 2 años de experiencia en soporte IT / consultoría IT (nivel L2) . Experiencia en troubleshooting de aplicaciones (front + múltiples capas backend). Experiencia con herramientas de ticketing como ServiceNow, Jira o similares . Experiencia analizando logs y trabajando con APIs. Capacidad analítica, orientación a negocio y atención al detalle. Gusto por la documentación y el trabajo estructurado. Persona adaptable, con mentalidad de aprendizaje continuo. Inglés nivel B2+/C1 . Experiencia previa en entornos retail o procesos de compra. Conocimiento funcional de arquitecturas de aplicaciones. Experiencia previa en entornos corporativos internacionales. ¿Modalidad de trabajo: 100% teletrabajo. Proyecto estable, crítico y con aprendizaje continuo. 1.200€ anuales en formación a tu elección (certificaciones, eventos, cursos...). Seguro médico privado 100% cubierto. Retribución flexible (restaurante, transporte, guardería). Eventos cada dos meses, fiestas, equipo de fútbol y comunidades tecnológicas internas. Descúbrenos Capitole Consulting No dudes en enviarnos tu perfil, estamos deseando conocerte Políticas de seguridad de la información Acceso a información confidencial de Capitole y proyectos asignados. Cumplimiento de las políticas internas de seguridad de la empresa y clientes.



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  • IT Software Developer

    hace 2 días


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