Workspace Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive Client's colleague satisfaction and engagement to create opportunities for everyone to flourish.

What this job involves

The WorkSpace Ambassador will assist the Workspace Manager with operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services. You will approach each activity with an eye to end-user experience and its enhancement.

The WorkSpace Ambassador is also required to provide administrative support to the team and be able to manage their building’s daily operations.

What your day-to-day will look like:

1. In some locations you may be responsible for the day-to-day direction of another JLL team member, and will be required to support and cover for them as required. (Usually a Workspace Host or events team member.)
2. Develop a close working relationship with key client stakeholders/partners, landlord, managing agents and all of the facilities vendors.
3. Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works).
4. Assist in the procurement of vendors and services as required.
5. Ensure all office supplies and services are operating to expected standards.
6. Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
7. Ensure prompt and accurate management of purchase orders in the internal financial management platform.
8. Assist with the monthly accrual reports and help monitor the finance trackers.
9. Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures, ad-hoc duties and performance measures.
10. Assist in the implementation of the property risk management programme and industry best practice operations.
11. Maintain premises in neat and good working condition at all times.
12. Maintain duplicate office keys in good order.
13. Support the implementation and monitoring of disaster recovering and business continuity plans.
14. Follow established escalation procedures and incident reporting procedures.
15. Provide support for regular management reports and projects as required.
16. Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets.
17. Assist in the management of physical assets and maintaining an asset register.
18. Reduce client's colleague frustration by forseeing pain points and providing agile and sustainable solutions.
19. Constantly and proactively looking for opportunities to improve workspace delivery to enhance the client's colleague experience.
20. Take ownership of resolving issues and providing a personal follow-up as necessary.
21. Providing insights and feedback in the implementation of new initiatives.
22. Liaising with other teams to provide a consistent and seamless experience to all location end users.

What we expect from all our colleagues on account:

1. Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.
2. Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.
3. You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the 'what', 'so what' and 'now what'. By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and client’s strategic desire for data-driven decisions.
4. You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

Sound like you? To apply you need to be:

1. You are keen to develop within the workspace, spending time supporting a multidisciplinary team gaining knowledge and expertise.
2. You have experience in a coordinator role working within facilities, property management, hospitality or related fields.
3. You work collaboratively as part of a team to solve problems with professionalism and service focused approach.
4. You are adept at multitasking and are able to manage multiple projects effectively.
5. You are open and have good communication skills.
6. You strive for excellence in what you do and share ideas for improvement.
7. You are proficient with computer equipment and programs (Word, Excel and Outlook) and have a keen interest in technology.
8. You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Location:

On-site – Madrid, ESP