Field Support Engineer

Job Opportunity: Field Support Engineer at AVASO TechnologyLocation: Barcelona, SpainEmployment Type: Full Time ContractExperience: 4+ years Company Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Field Support Engineer to join our team in Barcelona, Spain. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Job Description KEY DUTIES/RESPONSIBILITIES:Provide technical support as point of contact for IT for the site.End-user desktop, laptops, office IT with smart hand support for network and servers.Installation support for various software on end user systems and servers when requiredNew users onboarding preparing IT assets and tools.Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.Executive / VIP support.Coordination and remote hand support to backend team for Network & server smart hand support.IP phone, Video conference support, Level 1 Multifunction Printers support.Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.Supporting midrange servers.Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.Handing tickets on ServiceNow or similar ticketing system.Troubleshooting VPN.Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.Troubleshooting MS Windows 10.Troubleshooting MS Office 365 issues for end-users.Office IT Asset Management.Coordinate external vendors when engaged for support.Work independently and coordinate inhouse IT projects.Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team useShould provide technical guidance to Site Tech, prioritization on workload and resource capacity planningAsset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor CoordinationDESIRED SKILLS & EXPERIENCE 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.Knowledge & experience with ServiceNow or similar ticketing system.Understanding of Active Directory.Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.Why AVASO Technology?Join a dynamic and innovative team with a global presence.Opportunities for career growth and continuous learning.Competitive salary and benefits package.Work with cutting-edge technologies to shape the future of IT solutions. How to Apply:Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to . AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AVASO Technology Solutions Equal Employment Opportunity (EEO) StatementAVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.