Field Support Engineer

hace 4 semanas

Valencia, España ITC Infotech A tiempo completo

Who We Are?

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

What we are looking for?

The Infrastructure Field IT Engineer is responsible for providing on-site technical support, maintaining IT infrastructure, and ensuring the reliability of hardware, software, and network systems across assigned locations. This role involves hands-on troubleshooting, proactive maintenance, and coordination with central IT teams to uphold service levels and business continuity.

Key Responsibilities:

- Provide on-site support for desktops, laptops, printers, network devices, and other IT equipment.
- Install, configure, and maintain hardware and software systems.
- Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.
- Perform routine checks, patching, and updates on servers and network components.
- Support LAN/WAN infrastructure, including switches, routers, and wireless access points.
- Coordinate with vendors for hardware repairs and replacements.
- Assist in onboarding/offboarding activities including device provisioning and access setup.
- Maintain accurate documentation of assets, incidents, and service requests.
- Ensure compliance with IT policies, security standards, and data protection protocols.
- Participate in infrastructure upgrade projects and site rollouts.
- Escalate unresolved issues to higher-level support or specialized teams.

Required Skills & Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3–5 years of experience in IT infrastructure or field support roles.
- Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.
- Experience with ticketing systems (e.g., ServiceNow) and remote support tools.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
- Excellent problem-solving, communication, and customer service skills.
- Ability to travel between sites and work independently.

Our X-Factor:

- Work ethic: You are a consummate professional.
- Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
- Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
- Impact: You are a critical thinker with an emphasis on creativity and innovation.
- Passion: You have the drive to succeed paired with a continuous hunger to learn.
- Leadership: You are trusted, empathetic, accountable, and empower others around you.

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