Senior Operations Project Manager

hace 2 días

Barcelona, Barcelona, España Docplanner A tiempo completo

Welcome to Docplanner, a leading healthcare technology company that empowers patients and doctors alike. We are seeking a highly skilled Senior Operations Project Manager to join our team.

As a key member of our operations team, you will be responsible for overseeing and managing projects to improve sales and customer support, ensuring seamless customer satisfaction. Your role will involve bringing new ideas and solutions to our developing areas, with a strong focus on understanding customer feedback and implementing playbooks and content that resonate with our upsell teams and customers.

Key Responsibilities:

  • Project Leadership: Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
  • Data-Driven Decision-Making: Utilize tools to analyze data and provide actionable insights for continuous improvement.
  • Documentation Management: Develop and implement playbooks and content that enhance the customer experience and reflect on the growth of our operations across the markets.
  • Innovation and Problem Solving: Bring new ideas and solutions, addressing challenges proactively and strategically.
  • Customer Feedback Loop: Keep a customer feedback loop to meet the needs and expectations.
  • Collaboration and Communication: Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
  • Operational Excellence: Oversee daily operations to ensure efficiency, focusing on improving the whole GTM and retention strategy, and be able to deeply understand the sales processes as well as the customer journey within our upsell products.
  • Project Planning and Execution: Develop comprehensive plans specifying goals, timelines, resources, and budget requirements.

What We Offer:

  • Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
  • Share options plan after 6 months of working with us.

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