Senior Operations Project Manager

hace 6 días

Barcelona, Barcelona, España Docplanner A tiempo completo
Job Title: Senior Operations Project Manager

As a Senior Operations Project Manager at Docplanner, you will be responsible for overseeing and managing projects to improve operations support and customer satisfaction. Your role will involve bringing new ideas and solutions to our developing areas, with a strong focus on understanding customer feedback and implementing playbooks and content that resonate with our upsell teams and customers.

Key Responsibilities:

  • Lead and manage cross-functional projects, ensuring they align with strategic goals and are delivered on time and within budget.
  • Utilize tools to analyze data and provide actionable insights for continuous improvement.
  • Develop and implement playbooks and content that enhance the customer experience and reflect on the growth of our operations across the markets.
  • Bring new ideas and solutions, addressing challenges proactively and strategically.
  • Keep a customer feedback loop to meet the needs and expectations.
  • Work closely with internal teams, including product, marketing, and customer service, to share insights and drive initiatives.
  • Oversee daily operations to ensure efficiency, focusing on improving the whole GTM and retention strategy, and be able to deeply understand the sales processes as well as the customer journey within our upsell products.
  • Develop comprehensive plans specifying goals, timelines, resources, and budget requirements.

Requirements:

  • Proven project management experience, preferably within tech companies, with the ability to push initiatives forward and collaborate across multiple teams and departments.
  • Strong analytical skills, with proficiency in SQL and the ability to analyze data effectively to inform decision-making and drive continuous improvement.
  • Operational enablement expertise, with the ability to create training programs and comprehensive documentation, enabling efficient processes across the organization.
  • Customer journey expertise, with a deep understanding of customer needs, and experience in gathering and acting on user feedback to enhance customer experiences.
  • Experience in developing and executing effective sales and GTM strategies, with a strong understanding of the B2B landscape, particularly in healthcare.
  • Project management tools proficiency, with skills in using tools like JIRA and Trello to manage and streamline project workflows.
  • Excellent communication skills, with strong interpersonal, communication, and negotiation abilities, essential for stakeholder management and team collaboration.
  • Problem-solving skills, with the ability to identify challenges and develop creative solutions to overcome them.
  • Flexibility, with the ability to adapt to changing circumstances and pivot strategies as needed.
  • Language proficiency, with fluency in English mandatory, and Spanish a plus.

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