Tech Support Professional

hace 6 días


Sevilla, Sevilla, España solera A tiempo completo

Solera, a global leader in data and software services, is seeking an experienced IT Support Specialist to join our team in Sevilla, Spain.

Job Summary

This is a challenging role that requires someone who is highly motivated, experienced in support, and able to manage multiple priorities. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work at all levels within the company.

About the Role

The successful candidate will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring that all technology platforms are stable and secure. They will also be responsible for deploying hardware using Intune and Autopilot, managing user onboarding and offboarding, and performing other user activities such as mailbox moves and phone setup changes.

Key Responsibilities
  • Provide technical support to end-users via phone, email, or in-person
  • Troubleshoot hardware and software issues using established procedures or innovative solutions
  • Deploy hardware using Intune and Autopilot
  • Manage user onboarding and offboarding processes
  • Perform other user activities such as mailbox moves and phone setup changes
Requirements

To be considered for this role, you must have:

  • A minimum of 5 years of experience in IT support in a corporate environment
  • Strong technical skills, including knowledge of Windows, Mac, IOS, and Android
  • Excellent communication and problem-solving skills
  • The ability to work independently and as part of a team
Preferred Qualifications

Prior experience with Zoom and Microsoft Teams conferencing, Intune, Azure AD, AD on-prem, Exchange, Jira, AD Manager, Atlassian Tool Set, ITAM Experience, OneDrive & SharePoint troubleshooting, and network troubleshooting would be an advantage.

Compensation

The estimated salary for this role is €60,000 per annum, depending on experience. Benefits include comprehensive health insurance, generous paid time off, and opportunities for professional growth and development.


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