Customer Support Specialist
hace 4 semanas
At ThinkCyte, we are committed to delivering exceptional customer experiences through our innovative solutions. As a Customer Technical Support Specialist, you will play a vital role in ensuring our customers receive top-notch technical support for our instruments.
Key Responsibilities:- Respond to customer inquiries via phone and email, identifying and resolving instrument-related issues of moderate complexity.
- Document customer interactions accurately in our CRM system.
- Participate in education programs to maintain technical proficiency with product evolution.
- Manage customer satisfaction by instilling confidence in our products and services.
- Train and manage outsourced customer service providers.
- Communicate effectively with peers, management, and other departments to identify business opportunities.
- Ensure compliance with regulatory requirements and EH&S policies.
- Associate's degree or equivalent experience in an engineering or manufacturing discipline.
- 2+ years of experience in a helpdesk or similar technical function, preferably in the life sciences industry.
- Basic understanding of PC operating systems and ability to learn other technical operating systems.
- Working knowledge of data tracking systems such as SAP and/or CRM.
ThinkCyte is an equal opportunities employer.
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