Global Technical Support Specialist
hace 3 semanas
Company Overview
Sécheron Hasler AG, a world leader in on-board electronics for railway vehicles, is seeking a highly motivated and skilled After Sales Engineer to join its Customer Service Engineering department in Madrid. With over 130 years of tradition in the field of railway technology, the company prides itself on Swiss quality and a steadily growing product portfolio.
Job Description
The successful candidate will develop the activity as part of the Sécheron Hasler Ibérica team, reporting directly to the Customer Service Project Engineering Manager. This role plays a critical part in maintaining customer satisfaction by managing technical projects, customer claims, and support processes.
Main Responsibilities:
- Customer Claims Management: Serve as the main point of contact for customers regarding ongoing claims and repairs, ensuring clear communication and timely updates.
- Technical Issue Resolution: Manage and prioritize customer claims and technical issues, coordinating with internal departments (e.g., engineering, industrialization, product management) to ensure prompt solutions.
- Project Transfer Support: Facilitate project transfers from Project Management to Customer Service, ensuring all relevant information and materials are documented and communicated.
- Product Lifecycle Maintenance: Support obsolescence management and maintenance tasks related to the product lifecycle.
- Retrofit Analysis: Review and analyze legacy projects to propose potential retrofit solutions that align with current standards.
- Technical Collaboration: Collaborate with customers to clarify project requirements, technical specifications, and address potential service needs.
Requirements
To be successful in this role, candidates should possess:
- Bachelor's degree in industrial engineering, telecommunications, or a similar field.
- Fluent in English and Spanish; knowledge of German or French is an advantage.
- Minimum of 2-3 years of experience in after-sales, project management, or engineering roles, ideally within industrial, railway, automotive, or similarly regulated sectors.
- Knowledge of project and claim management processes.
- Strong ability to create structured and clear technical documents (analysis reports, technical proposals, project plans).
- Proficiency in MS Office, ERP systems (Oracle is a plus), CRM or ticketing tools.
- Strong interpersonal skills with a proactive, solution-oriented approach.
- Ability to communicate technical concepts clearly to non-technical stakeholders.
- Capacity to work effectively across different teams and departments.
- Excellent time management, multitasking, and problem-solving skills.
- Flexibility and a positive attitude toward adapting to a variety of tasks.
Benefits
Sécheron Hasler Group offers:
- Flat hierarchies and direct communication between departments and management levels.
- Full responsibility for work tasks, encouraging employees to take initiative and contribute to operational excellence.
- Ambitious opportunities for personal and professional growth.
Estimated Salary Range: €50,000 - €70,000 per annum
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