Quality Assurance Specialist
hace 4 semanas
We are seeking a highly analytical and dedicated individual to join our Audit and Insight team as an Auditor. As a key member of our team, you will be responsible for auditing program level defects, analyzing and reporting on defect data and trends.
The ideal candidate will have a strong working knowledge of basic computer business applications, excellent analytical skills, and great attention to detail. You will be responsible for driving projects and initiatives, collating quality data, and proactively providing quality updates to the leadership team.
Key Responsibilities- Conduct audits to identify process deviations with respect to program level defects.
- Research and evaluate facts surrounding transactions.
- Communicate with external customers and financial institutions via phone and/or email.
- Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved.
- Provide training need analysis to management and training team.
- Engage with global stakeholders and peers, and drive Calibration efforts across sites.
- Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
- Drive projects on automation to reduce QA manual efforts and improve QA yields.
- Produce daily, weekly and monthly analyses and reports on defect trends and root causes.
The Audit and Insight team audits the Seller registration, verification and compliance checks for different marketplaces. We also generate insights and give recommendations for process improvements to enhance seller experience, efficiency improvement, and operational excellence.
What We Offer- A place where your voice is heard.
- Opportunities to train and mentor other specialists.
- Collaborate with our global worldwide colleagues.
- Opportunities to get involved in analyzing metrics, interpreting trends, and proposing corrective actions.
- An engaged team, eager to share their expertise and best practices with you.
- A wide range of benefits.
- Opportunity to grow and learn.
- Proficiency in English both written and spoken (B2 or C1 level).
- B2 minimum proficiency in Dutch.
- Strong working knowledge of basic computer business applications.
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