Compassionate Mentor
hace 2 semanas
Company Overview
Rgh-Global Limited is a tight-knit community of passionate individuals dedicated to making a difference in the lives of young people across the UK.
We provide an online peer-to-peer mentoring service for young people, acting as their first stepping stone for support and guidance. Our remote workers are valued members of our team, with great systems in place to facilitate effective collaboration and teamwork.
About the Role
You will be the face of Rgh-Global Limited, engaging directly with young people who require support and guidance. As a Peer Mentor, you have a responsibility to provide adequate support, signpost young people to more comprehensive resources when necessary, and escalate complex cases to relevant teams.
Key Responsibilities
- Make yourself available for a minimum of 1–2 Mentor shifts per week to pick up new cases within the SLA timeframe.
- Maintain communication with mentees who require ongoing support, ensuring regular updates on your availability expectations and handing over cases when not available.
- Manage workload effectively, maintaining regular contact with your Team Leader to keep them updated on your existing case load.
- Maintain confidentiality agreements and ensure compliance with all internal processes and procedures.
- Educate employees how good attendance works with keeping down “downtime.”
- Educate employees about how they can manage being sick without stress or anxiety problems
- Escalate cases as required to the relevant teams, including safeguarding concerns and complex cases.
- Engage with staff counseling and wellbeing services after dealing with challenging or triggering cases.
Required Skills and Qualifications
To succeed in this role, you should possess excellent written and verbal communication skills, active listening abilities, and interpersonal skills. You should also demonstrate emotional resilience, empathy, and understanding of various issues affecting young people. Proficiency in IT and Microsoft applications is essential.
Benefits
We offer a competitive salary range of £35,000 - £42,000 per annum, depending on experience and qualifications. We also promote a diverse and inclusive culture, valuing contributions from all team members. Please note that this is an estimated salary range based on industry standards and location.
Our Mission
We aim to make Rgh-Global Limited the best charity in the UK, building inclusive processes and teams that value diversity and promote social responsibility. If you share our values and passion for making a difference, we encourage you to apply for this rewarding role.
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