Product Specialist Trainee

hace 4 días


Barcelona, Barcelona, España F. Hoffmann La Roche Gruppe A tiempo completo

Company Overview

F. Hoffmann La Roche Gruppe fosters a culture of diversity, equity, and inclusion, reflecting the communities we serve globally. In the healthcare sector, diversity is essential for success, and we believe that inclusion is key to understanding varied healthcare needs.

We value individuality and share a passion for exceptional care. If you're passionate about making a difference, join us at Roche, where every voice matters.

The Position

We're seeking a Product Specialist Trainee (Portuguese speaker) to provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.

This role offers a hybrid work arrangement, allowing you to work remotely while collaborating with colleagues in the office.

Key Responsibilities:

  • Provide specialized remote technical and applications support to users of our analyzers in the Anatomic Pathology and Molecular Biology product lines.
  • Maintain excellent communication, follow-up, and proactive collaboration with customers to ensure rapid resolution of issues or requests raised.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Document and escalate complex issues to higher-level support teams when necessary.
  • Provide training and guidance to customers on the operation and maintenance of our analyzers.
  • Collaborate with cross-functional teams to ensure customer satisfaction.

Required Profile:

  • Students of Biomedical Engineering and/or Biomedicine.
  • Ability to make curricular and/or extracurricular internship agreements.
  • Fluent in Spanish and English (conversational and good writing skills), Portuguese is a must.
  • Proactive and solution-oriented mindset.
  • Strong teamwork and collaboration skills.
  • Interest in new technologies.
  • Analytical thinking.

What We Offer:

During the internship, you will gain insight into a global company. As a Product Specialist Trainee, you will have the opportunity to develop your skills in the following areas:

  • Learn the functioning of a microbiology and/or anatomical pathology laboratory.
  • Receive specific product training on Roche's offerings in these areas.
  • Enhance your communication, troubleshooting, and customer service skills.
  • Expand your network within the company.
  • Develop essential core skills such as customer interaction, critical thinking, intercultural collaboration, and resilience.
  • Provide remote support to customers and field specialists, assisting with troubleshooting, application usage, and implementing new protocols.
  • Collaborate with cross-functional and global teams when necessary.

Estimated Salary: €35,000 - €45,000 per annum, depending on experience.

Location: Barcelona, Spain.



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