Customer Retention Team Lead
hace 3 semanas
We are seeking a seasoned Customer Retention Team Lead to join our team at Ukio, a pioneering startup in the residential real estate market. As a key member of our Customer Success team, you will be responsible for managing and resolving escalated customer issues, developing and implementing retention strategies, and leading a team dedicated to maintaining high levels of customer satisfaction.
You will work closely with various departments to ensure that our customers receive timely and effective solutions to their problems, fostering long-term loyalty and positive relationships.
Key Responsibilities:
- Manage Escalated Issues: Handle complex or unresolved customer issues that have been escalated from Tier 1 and Tier 2 support teams. Provide expert problem-solving and ensure timely resolution.
- Develop Retention Strategies: Create and implement strategies to retain customers, reduce churn, and enhance overall customer satisfaction
- Lead and Mentor: Supervise a team of retention specialists, providing guidance, support, and training to ensure high performance and professional growth.
We are a dynamic and innovative company that values diversity, compassion, and honesty above all else. If you are a results-driven and collaborative individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe're a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We're disrupting the traditional rental market, removing hassle...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe're a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We're disrupting the traditional rental market, removing hassle...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental, with no long-term...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental, with no long-term...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, disrupting traditional norms and empowering individuals to live where they want, when they want. Our mission is to provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle around finding a rental with no long-term contracts,...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoWe are seeking a highly skilled Customer Retention Team Lead to join our team at Ukio. As a key member of our customer success team, you will be responsible for managing and resolving escalated customer issues, developing and implementing retention strategies, and leading a team dedicated to maintaining high levels of customer satisfaction.You will work...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
hace 4 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | Ukio is a pioneering startup in the residential real estate market, empowering individuals to live where they want, when they want. Our mission is to disrupt the traditional market by providing fully furnished and artfully designed apartments for stays starting at one month.We remove all the hassle around finding a rental with no long-term...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup with headquarters in Spain, founded in Barcelona and now expanding to offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | We are a dynamic startup with headquarters in Spain, founded in Barcelona and expanded to include offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want. We achieve this by disrupting the traditional residential real estate market, providing fully furnished and artfully...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | Ukio is a pioneering startup in the residential real estate market, offering fully furnished and artfully designed apartments for flexible stays.We empower individuals to live where they want, when they want, by disrupting traditional rental processes and providing a hassle-free experience.Our mission is to give people the freedom to plant their...
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Customer Retention Team Lead
hace 2 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio: We are a pioneering startup disrupting the traditional residential real estate market. Our mission is to empower individuals to live where they want, when they want. We provide fully furnished and artfully designed apartments for stays starting at one month. Our goal is to give choice and flexibility to allow people to plant their roots anywhere....
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | Ukio is a pioneering startup in the residential real estate market, providing fully furnished and artfully designed apartments for short-term stays.We empower individuals to live where they want, when they want, by disrupting traditional rental processes and offering flexibility and choice.Our mission is to make a positive impact on people's...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | We're a dynamic startup with a mission to empower individuals to live where they want, when they want. Our goal is to disrupt the traditional residential real estate market by providing fully furnished and artfully designed apartments for stays starting at one month.We remove all the hassle around finding a rental with no long-term contracts,...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month.We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to...
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Customer Retention Team Lead
hace 2 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | We are a pioneering startup in the residential real estate market, empowering individuals to live where they want, when they want.We achieve this by disrupting traditional rental processes, providing fully furnished and artfully designed apartments for flexible stays.Our mission is to give people the freedom to plant their roots anywhere,...
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a rapidly growing startup with headquarters in Spain, founded in Barcelona and expanding to offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for...
