Customer Retention Team Lead
hace 4 semanas
About Ukio
We are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We remove the hassle around finding a rental, with no long-term contracts, security deposits, broker fees, or moving/buying furniture, giving choice and flexibility to allow people to plant their roots anywhere.
Backed by Europe's top Venture Capital firms, we are poised for significant growth in the coming year. Our goal is to further establish ourselves in our current markets, expand our reach into multiple new markets, and build a strong team to support our mission. We are currently ranked in the top 10 startups in Spain by LinkedIn, and we have successfully raised a Series A investment round of €27 million to propel our growth throughout Western Europe.
Our Culture
We value diversity, compassion, and honesty above all else in our team. We are a dynamic and collaborative environment, where everyone from foodies to athletes, adventure seekers to art buffs, can thrive. We believe in granting full autonomy to our team members to act as the owners of their projects and tasks, and we always have a team event on our calendars to foster a sense of community.
Role
As the Customer Retention Team Lead, you will be responsible for managing and resolving escalated customer issues, developing and implementing retention strategies, and leading a team dedicated to maintaining high levels of customer satisfaction. You will work closely with various departments to ensure that our customers receive timely and effective solutions to their problems, fostering long-term loyalty and positive relationships.
Responsibilities
• Manage escalated customer issues, providing expert problem-solving and timely resolution
• Develop and implement retention strategies to reduce churn and enhance overall customer satisfaction
• Lead and mentor a team of retention specialists, providing guidance, support, and training to ensure high performance and professional growth
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe're a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We're disrupting the traditional rental market, removing hassle...
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe're a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month. We're disrupting the traditional rental market, removing hassle...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoWe are seeking a highly skilled Customer Retention Team Lead to join our team at Ukio. As a key member of our customer success team, you will be responsible for managing and resolving escalated customer issues, developing and implementing retention strategies, and leading a team dedicated to maintaining high levels of customer satisfaction.You will work...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, revolutionizing the way people live and work. Our mission is to empower individuals to live where they want, when they want, by providing fully furnished and artfully designed apartments for stays starting at one month.Our vision is to create a seamless and hassle-free experience...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout Ukio | Ukio is a pioneering startup in the residential real estate market, providing fully furnished and artfully designed apartments for short-term stays.We empower individuals to live where they want, when they want, by disrupting traditional rental processes and offering flexibility and choice.Our mission is to make a positive impact on people's...
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Customer Retention Team Lead
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Customer Retention Team Lead
hace 3 semanas
Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month.We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a rapidly growing startup with headquarters in Spain, founded in Barcelona and expanding to offices in Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We provide fully furnished and artfully designed apartments for...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoWe are seeking a seasoned Customer Retention Team Lead to join our team at Ukio, a pioneering startup in the residential real estate market. As a key member of our Customer Success team, you will be responsible for managing and resolving escalated customer issues, developing and implementing retention strategies, and leading a team dedicated to maintaining...
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Customer Retention Team Lead
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Barcelona, Barcelona, España Ukio A tiempo completoAbout UkioWe are a pioneering startup in the residential real estate market, aiming to empower individuals to live where they want, when they want. Our mission is to disrupt the traditional rental market by providing fully furnished and artfully designed apartments for flexible stays. We remove the hassle around finding a rental, with no long-term contracts,...
