Customer Service Representative

hace 5 días


Hospitalet de Llobregat, Barcelona, España Gram Precision SL A tiempo completo
About Us

Gram Precision SL is a leading provider of weighing solutions across Europe with a long history of excellence. Our company continues to grow, and we are currently focusing on enhancing our customer service experience.

Job Overview

We are seeking a skilled Customer Service Representative for the German-speaking market. As a representative, you will be an essential part of our success, contributing to keeping our customers happy and satisfied.

Key Responsibilities
  • Process orders, deliveries, returns, and repairs efficiently.
  • Respond to emails and customer calls professionally and in a friendly manner.
  • Ensure orders are delivered on time and manage shipments to customers.
  • Work closely with the sales department to ensure a smooth and satisfying customer experience.
  • Utilize digital tools and systems for productive task management.
Requirements
  • A minimum of one year of experience in a customer-facing role, preferably with phone contact or relevant experience in (online) retail or customer service.
  • Fluent German communication skills, both spoken and written, for customer interactions, along with good English and/or Spanish skills for internal collaboration.
  • A structured, team-oriented, and reliable work approach.
  • A high level of initiative and enjoyment in working independently and responsibly.
  • Quick learner with flexibility: You enjoy getting to know new technologies and systems and can adapt to them quickly.
  • A balanced work-life: No overtime, no shift or weekend work.
  • A friendly, international team where collaboration is enjoyable.
  • The opportunity to be part of a steadily growing company with plenty of chances for personal development.
  • A flexible and dynamic work environment with short decision-making processes, where your voice is heard, you see the direct impact of your work, and you actively contribute to the company's success.


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