B2C Customer Service Representative with English Proficiency

hace 4 semanas


El Prat de Llobregat, Barcelona, España Revelyst A tiempo completo
B2C Customer Service Representative with English Proficiency

We are looking for a B2C Customer Service Representative with mother tongue English, who will take this role to the next level

Tasks and Responsibilities:

  • Provide excellent customer support via phone, email, and chat in Proficient English, embodying our commitment to making every customer's experience great.
  • Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products.
  • Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand.
  • Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied.
  • Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork.
  • Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach.

You have:

  • Ability to adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals.
  • English speaker (verbal and written) is essential to connect effectively with our diverse global customer base.
  • Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier.
  • Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs.
  • Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder."
  • Basic computer skills, including proficiency in using CRM software and Microsoft Office, ensuring efficient service delivery.
  • Prior customer service experience is a plus but not required.

Sounds like you? Apply to this offer or drop us a line at adelinamanea@foxracing.com, and our team will contact you in the coming days.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Sporting Goods Manufacturing

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