Senior VIP Account Professional

hace 5 días


Zaragoza, Zaragoza, España Jordan Martorell S.L. A tiempo completo

**Job Overview**

Jordan Martorell S.L. is seeking an experienced Senior VIP Account Manager to join our team. As a key member of our iGaming company, you will be responsible for managing and nurturing relationships with high-value players, leading the VIP team, and driving exceptional results.

Key Responsibilities:

  • Build and maintain strong, long-term relationships with high-value players, serving as their trusted point of contact for the casino product.
  • Provide exceptional service to VIP clients through regular communication (email, phone, chat), ensuring their satisfaction and loyalty.
  • Develop tailored strategies to retain and increase the activity of VIP players, offering bespoke promotions and incentives.
  • Act as an example for the team, showcasing best practices in relationship management, player retention, and professionalism.
  • Provide mentorship and support to junior VIP Account Managers, fostering a collaborative and high-performing team environment.
  • Monitor and report on key performance indicators (KPIs) such as player retention, satisfaction, and revenue contribution.
  • Analyse player behavior and trends to inform strategic decision-making.
  • Collaborate with compliance and risk teams to ensure VIP activities align with regulatory requirements and responsible gaming policies.

Requirements:

  • Proven experience in VIP account management or a similar role within the online casino industry.
  • Native French speaker with fluency in English.
  • Exceptional communication and interpersonal skills.
  • Strong analytical and problem-solving skills, with the ability to interpret data and act strategically.
  • Highly organized, able to handle multiple priorities and client demands efficiently.
  • Expert-level knowledge of online casino products, player behavior, and market trends.
  • Familiarity with CRM systems and VIP management tools.


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