Regional Support Manager, Iberia

hace 1 mes


Madrid, Madrid, España Axon A tiempo completo
Join Axon's Team as a Regional Support Manager, Iberia

Your Impact

Are you ready to make a meaningful difference in the world and contribute to saving lives? Do you thrive in a fast-paced environment where you can bridge the gap between citizens and public safety professionals? We are seeking a highly motivated and driven individual to join our team as a Regional Support Manager, Iberia.

About the Role

As a Regional Support Manager, you will be responsible for driving customer success and adoption of TASER and Axon products and solutions in Spain and Portugal. Your primary objective will be to ensure successful adoption and use of our technology for the Public Safety and adjacent sectors in the region.

Your Key Responsibilities

  • Follow up on all customer requests and work closely with the sales team to support existing customers.
  • Collaborate with local partners and distributors to drive successful adoption and develop their knowledge base.
  • Manage tickets and RMAs, working with internal teams to identify and resolve issues.
  • Travel up to 40% to meet with customers and partners.
  • Coordinate regular calls with existing customers and focus on customer loyalty.
  • Proactively identify new opportunities for customers to succeed with Axon products.
  • Facilitate integration with existing customer platforms and installation/commissioning.

What We're Looking For

We're seeking a tactically focused individual with a mission-driven mentality, strong communication skills, and the ability to operate autonomously. You should have a strong understanding of customer success in the territory and be fluent in English and local language (native Spanish). Portuguese is also a valued extra. You will be responsible for building strong partnerships with all levels of an organization and have strong computer skills, including proficiency in MS Office, CRM, and collaboration tools.

What We Offer

Axion offers a dynamic and challenging work environment where you can make a real difference. We're committed to protecting life, protecting truth, and making communities safer. If you're passionate about public safety and customer success, we encourage you to apply for this exciting opportunity.



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