Regional Support Manager, Iberia
hace 1 mes
Are you ready to make a meaningful difference in the world of public safety? Do you have a passion for bridging the gap between citizens and law enforcement professionals? We are seeking a highly motivated and tactically focused Regional Support Manager to join our team in Spain and Portugal.
As a key member of our team, you will be responsible for driving customer success and adoption of TASER and Axon products and solutions in the region. Your mission will be to work closely with our Country Manager, Sales and Engineer teams, in-country partners, and distributors to support our customers and ensure the successful adoption of our technology.
We are looking for a talented professional who can work at the tactical level and drive results through persistence and execution. If you have a strong understanding of customer success in the public safety sector and are fluent in English and Spanish, we want to hear from you.
Your Day-to-Day
- Follow up on all customer requests and ensure timely resolution.
- Work closely with the sales team to support existing customers and drive new business.
- Develop and maintain relationships with local partners and distributors to drive successful adoption.
- Manage tickets and RMA, working closely with internal teams to ensure seamless customer experience.
- Travel may be required up to 40% of the time.
- Coordinate regular calls with existing customers to ensure their needs are met.
- Focus on customer loyalty and proactively look for opportunities to upsell and cross-sell our products.
- Facilitate integration with existing customer platforms and ensure smooth installation and commissioning.
- Tactically focused on managing customer success adoption.
- Mission-driven mentality, highly motivated, with a drive to execute on tasks.
- Ability to operate autonomously and take responsibility.
- Strong understanding of customer success in the public safety sector.
- Fluent in English and Spanish, with strong communication skills.
- Strong public speaking skills and ability to work with all levels of an organization.
- Strong computer skills, proficiency in MS Office, CRM, and collaboration tools.
- Hands-on experience with APIs and programming languages to generate scripts and solutions for customers.
- Technical degree.
- Prior military or law enforcement experience is an asset.
- Customer success experience in the public safety sector is an asset.
- Service management experience in the public safety sector is an asset.
- 3 years of experience.
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