Financial Systems Support Specialist
hace 5 días
**About Us**
Board is a global leader in enterprise planning software, trusted by thousands of organizations worldwide. With over 30 years of experience, we've designed our platform to meet the evolving needs of businesses.
**The Role**
We're seeking an IT Application Support Analyst to join our team in Madrid. As a key member of our support team, you'll ensure the smooth operation of finance systems globally. Your primary responsibilities will include:
• Providing high-quality technical support to internal applications and systems, ensuring timely assistance and meeting agreed Service Level Agreements (SLAs).
• Performing daily, monthly, and periodic application and system checks, taking action to optimize system uptime and deliver outputs on time.
• Collaborating with Technology teams to communicate system upgrades, patches, and diagnosing application or system issues.
• Triage defects, identify potential fixes, and manage incidents through resolution, communicating with business users until the issue is resolved.
• Developing and adhering to Standard Operating Procedures (SOPs), ensuring data security, and implementing safety controls.
• Creating and maintaining technical support guides, service catalogues, and other relevant documentation.
• Working with stakeholders and the Release Management team to ensure UAT and regression testing for new releases.
• Managing effective communication for incidents and system downtime with the business user community.
• Participating in Service Reviews and Operational review meetings, supporting reporting requirements and chairing meetings when required.
**What We Look For**
To succeed in this role, you'll need:
• Previous experience working in application support capacity for finance systems.
• In-depth knowledge of Oracle NetSuite ERP.
• Fluency in English.
• Excellent verbal and written communication skills.
• Team player with good interpersonal skills.
• Ability to multi-task and remain calm under pressure.
• Keen eye for detail.
• Good analytical and problem-solving skills.
• Strong service-driven mentality and a pragmatic approach.
**Competitive Salary Range:** €60,000 - €80,000 per annum, depending on experience.
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