Premium Support Specialist
hace 3 semanas
About the Role
Board International is seeking a highly skilled Premium Support Specialist to join our rapidly growing Premium Support team. As a key member of our team, you will be responsible for providing top-notch assistance to our customers who utilize our Management Information, Financial Reporting, Forecasting, and Planning applications.
Key Responsibilities
- Provide expert functional and technical support for existing customer Board planning and reporting solutions.
- Offer application support for Board's ready-built Financial Consolidation applications.
- Participate in extensive knowledge transfer processes between delivery and maintenance teams.
- Articulate, in deep technical detail, how Board functionality can be used to meet customer requirements and find solutions to business problems.
- Identify areas for improvement in existing applications.
- Work closely with the Board Product team by relaying customer and market feedback.
- Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
- Provide reactive support for existing customers if/when questions/issues in their existing application arise.
Requirements
- Educational background in Computer Science, Management Information Systems (MIS), Mathematics, or any relevant technical field.
- Previous experience working in an EPM/CPM software support, delivery, or consulting role.
- Good understanding of financial processes (Financial Consolidation and Lease Reporting, for example) is beneficial.
- Exposure to multi-dimensional or OLAP technology preferred.
- Knowledge of SQL advantageous.
- Great de-escalation aptitude and capacity to work in very tight time frames.
- Strong troubleshooting, root-cause analysis, and reverse engineering capacity.
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