Renewable Energy Operations Specialist

hace 9 horas


Madrid, Madrid, España Green Eagle Solutions S.L. A tiempo completo

Green Eagle Solutions S.L., a rapidly growing tech company in the renewable energy sector, is accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform ARSOS seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability, currently handling 30% of all renewable energy in Spain. This solution allows green energy production to be more efficient and sustainable, bringing us closer to achieving a carbon-neutral world.

Job Overview

We are looking for a Renewable Energy Operations Specialist to assist our customers with any issues they may have using our products and services. As a key member of our team, you will be responsible for resolving customer incidents, monitoring server status, and providing assistance in the use of our systems to users. To be successful in this role, you will need to be an excellent communicator who can build trust with our clients and ultimately help us build our reputation as a company that provides excellent customer support for all our after-sales processes.

Responsibilities
  • 24/7 phone and email assistance for troubleshooting.
  • Troubleshoot systems to determine technical issues and fix them within the guidelines of our Service Level Agreement (SLA).
  • Build and nurture strong relationships with our clients to ensure the highest customer satisfaction.
  • Provide assistance in the use of our systems to users.
  • Monitor server status to identify opportunities to improve performance and execute preventive maintenance tasks to ensure maximum performance and minimize incidents.
  • Ensure backups are reliable and periodically up-to-date as described in the SLA.
Experience/Skills Required

The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:

  • Industrial communication protocols (IEC104 Modbus, etc.).
  • Operating Systems (Microsoft and Linux) management.
  • Databases (Oracle, SQL Server, MySQL).
  • Data Analytics (Excel, PowerBI).
  • Customer-oriented skills.
  • Ability to communicate effectively in English (oral and written), level C1.
  • Availability to work in rotating overnight shifts.
Estimated Salary: €45,000 - €60,000 per year

Salary estimate based on industry standards and location. We offer a competitive salary package, including benefits and opportunities for growth and development.

About Us

At Green Eagle Solutions S.L., we are committed to accelerating the green energy transition by providing innovative solutions for the renewable energy sector. Our team is passionate about making a positive impact on the environment, and we are always looking for talented individuals to join us on this journey.



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