Customer Service Representative with French Language Skills
hace 1 mes
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our ClientWithings is a premium developer of digital health and wellness smart devices, focusing on delivering a premium level of customer experience to their customers.
Job DescriptionWe are seeking a Customer Service Agent with French language skills to join our team. As a Customer Service Agent, you will be responsible for providing technical support and assistance to customers in French, resolving complex technical enquiries, and processing client requests in accordance with company processes and guidelines.
Requirements- Experience in the customer service industry and ideally a contact centre environment.
- A fluent level of French (spoken and written).
- A high level of English.
- Well-organized and able to prioritize your workload.
- A natural team player.
- Passionate about giving and receiving fantastic customer service.
- Start date: November.
- Contract: Temporary (3-month).
- Full-time: 39 hours/week.
- Working days/Hours: Monday to Friday, rotating between 9:00 am to 6:30 pm.
- Salary: €21,000.00 gross per year.
- Holidays: 24 calendar days.
- Paid bank holidays + 1 extra day in lieu.
- Hybrid work model: 3 to 4 days a week to the office planned in advance.
- Training: 2 weeks of fully office-based training from Monday to Friday from 9:00 am to 6:00 pm.
- Office location: Barcelona (La Sagrera).
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Option to sign-up for Discounted Private Health Insurance.
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