Telecommunications Project Coordinator

hace 5 días

Barcelona, Barcelona, España Advantage Communications Group A tiempo completo
Job Summary

We are seeking a highly skilled Telecommunications Project Coordinator to join our team at Advantage Communications Group. This is a full-time role that requires strong organizational skills, excellent communication abilities, and a deep understanding of the telecommunications industry.

About Us

Advantage Communications Group is a leading provider of telecommunications services, with a strong presence in the global market. Our team is dedicated to delivering exceptional results and building long-term relationships with our clients.

Responsibilities
  • Work in partnership with Sales to facilitate a smooth transition to the implementation phase of the engagement and ensure Sales is aware of any escalations with the project.
  • Conduct welcome calls with customers to outline key milestones, review products/services, assess project requirements and special needs.
  • Chair structured project process meetings with formal Agendas and Minutes to formally document all aspects of the project.
  • Interface directly with the service provider provisioning teams to ensure delivery of services to manage delivery intervals, processes and escalate as needed.
  • Ensure Sales is aware of any escalations or issues with the project.
  • Communicate with customers' senior-level management regarding project status, risks, conflicts, and other implementation constraints.
  • Maintain and continually update your order management and service provider records in our proprietary CRM, Command Center/Liaison.
  • Provide a single point-of-contact for our customers, whether it is installing, maintaining or handling general inquiries into their service.
  • Simultaneously manage multiple project implementations.
Requirements
  • Fluent in English - required
  • Strong organizational skills with the ability to document activities, anticipate problems, plan schedules and monitor performance per priorities and deadlines.
  • Strong communication, customer service, analytical and leadership skills with ability to present professional demonstrations at all levels competently and confidently.
  • Proficient understanding of Telecom industry including data, voice, cloud, etc.
  • Experience working with Telecom & IT Vendors and Managed Service Providers.
  • A high degree of initiative.
  • Ability to self-manage with minimal supervision.
  • Excellent time management and interpersonal skills.
  • Able to manage multiple customers simultaneously and switch tasks based on shifting priorities.
  • Proficiency with Excel, PowerPoint and SharePoint.
  • Bachelor's degree or equivalent experience in Telecommunications.
  • Minimum of 8 years in telecommunications project and service delivery management.
  • Experience with Voice and Data Service, SD WAN, UCAAS, Cloud and IT Security.
Salary

The estimated salary for this position is between $90,000 and $120,000 per year, depending on experience and qualifications.

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