IT Support Specialist
hace 1 mes
Ebury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, and international payments.
We are seeking a highly skilled IT Application Support Analyst to join our team in Malaga. As a 2nd Line support specialist, you will be responsible for managing tickets, identifying common problems, and working with development teams to manage changes.
Key Responsibilities:
- Manage tickets from the user base, including advanced user queries and data updates
- Identify common problems and themes that could be resolved by development work
- Work with development teams to manage changes that require formal change control
- Maintain and promote data quality
- Ensure all applications are up to date and optimised
Requirements:
- 2+ years of experience in a technical service environment
- Process-driven and diligent approach
- Good level of understanding of cloud technologies
- Experience with Google's Workspace suite of applications and products is an advantage
- English and Spanish language proficiency
We are looking for a team player who is able to work as a part of a group or independently, with a positive attitude and strong communication skills. If you are a proactive and goal-oriented individual who is able to work under high pressure and to tight deadlines, we would love to hear from you.
About Ebury
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. We are headquartered in London and have a presence in over 25 countries worldwide. Our cultural diversity is part of what makes Ebury a special place to be, and we enjoy sharing team experiences and celebrating success across the Ebury family.
We believe in inclusion and stand against discrimination in all forms. We want you and your uniqueness to help write our future.
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