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Operations Director
hace 2 meses
About the Role:
We are seeking an experienced Operations Director to lead the Operations of a location for Selina, reporting to the Country Operations Director or Cluster General Manager depending on the structure of the Country.
Key Responsibilities:
- Deliver commercial, financial and operating results for the location they are leading, aligned with the company's goals and strategies.
- Oversee a full Location Operations Team, covering all departments among which include: rooms, food and beverage, maintenance, and experience.
- Support with the preparation, presentation and achievement of the location's annual business plan and budget.
- Ensure an in-depth understanding of the brand, the product and the standards.
- Conduct daily rounds of the location, including: rooms, F&B, common areas, and back of the house to ensure the product is complying with the brand standards of the company.
- Review the location's month-to-month P&L and reporting systems, understanding the fixed overheads, projected vs actual revenue and variable costs.
- Ensure all location liabilities are managed along with the Finance Director.
- Ensure all location collections are optimized along with the Commercial and Operations Teams.
- Maintain a strong relationship with the landlord, tenants, and vendors.
- Negotiate supplier rates and contractor invoices.
- Raise purchase orders and ensure requests are efficiently managed based on accurate operational needs.
- Ensure consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
- Lead and support the recruitment and selection process for open positions at the location.
- Decision maker, alongside the manager, in the recruitment of key team members.
- Create and manage the staffing plan for the location.
- Ensure that rostered staffing levels are in line with the forecast whilst maintaining high levels of service and experience.
- Manage the location's payroll.
- Actively participate and ensure the location teams receive the necessary onboarding and training to achieve performance excellence.
- Drive location teams to embody the spirit of the Selina brand and support the roll-out of initiatives to drive awareness, culture and financial performance.
- Lead the implementation of environmental health and safety plan at the location.
- Understand the commercial direction and vision for the location defined by the Country Operations Director and Country Commercial Director/Manager, which covers: rooms, food and beverage and experience.
- Collaborate with the Commercial team and manager to review the forecasted revenue, ADR & Occupancy.
- Proactively review the rates, online ranking and other metrics to ensure they are in line with the location's pricing and positioning strategy, competition, current market demand and occupancy levels to achieve our goals.
- Generate local partnerships to promote the Selina Brand.
- Input and support of the location's Sales & marketing plan.
- Analyze guest experience results with the Operations Team to understand the gap from the target, and set clear action plans to improve customer satisfaction and desired achieve goals.
- Support and manage an environment to provide a positive experience in all the Selina Communities (guests/visitors, employees & community).
- Work with the team to lead and execute experience/events and programming designed for the location.
- Be present at the location to support team members in providing a great experience.
- Be present around the location to interact with guests and ascertain the guests feedback.
- Lead the implementation and compliance of all standard operating procedures at the location.
- Maintain and ensure that all operations are up to date in compliance with all local and national laws.
- Flag any issues that arise or may cause a disruption to the business.
Requirements:
- 2+ years experience as hotel general manager or operations manager.
- English and Native Language of the Country Assigned.
- Strong multitasking and time management skills.
- Excellent communication skills.
- Smart and strategic, but a real operator who is happy to be hands-on and get into the details.
- Sound abilities for reporting and analyzing information for decision making.
- High level of understanding of processes and operational efficiency.
- A leader with exceptional people development skills – the ability to inspire and engage teams but also encourage a culture of learning, training and support.
