Czech Speaking Trust and Safety Specialist

hace 4 semanas


Madrid, Madrid, España Wibit Consulting & Services A tiempo completo
Job Title: Czech Speaking Trust and Safety Specialist

About the Role:

We are seeking a highly skilled Czech speaking Trust and Safety Specialist to join our team in Lisbon. As a key member of our team, you will play a critical role in ensuring safety and compliance across our platform.

Responsibilities:

- Review escalated cases and investigate potential policy violations or safety concerns raised by customers and drivers.
- Handle inquiries via phone, helpdesk, and live chat, providing support and empathy, especially during critical safety cases.
- Conduct outbound calls to gather additional information and verify complaints from both riders and drivers.
- Resolve issues with care, address customer complaints, provide solutions, and follow up to ensure complete resolution while maintaining a high level of customer service.
- Stay informed about our services to proactively provide suggestions and efficient support.
- Analyze cases and make decisions based on established guidelines and policies.
- Safeguard customer information by adhering to corporate confidentiality policies.

Requirements:

- Native-level fluency in Czech (C1-C2) and strong English proficiency (B2), both oral and written.
- Ability to make sound decisions based on policies and adapt to dynamic situations.
- Passion for helping others and providing empathetic, effective support.
- Ability to handle stressful situations with composure, especially in sensitive or urgent cases.
- Comfortable working in a structured, team-focused environment.

What We Offer:

- 22 days of holiday per year.
- Private health insurance to keep you covered.
- Assistance with flight costs, a room in Lisbon, and experienced support for relocating colleagues.
- Compensated training (50% of the rate during the 15-day onboarding period) and access to free Portuguese classes.
- Yearly flight home sponsored by the company.
- Temporary to Permanent Contract with the opportunity for a permanent role after 2 years.
- Fun recreation activities like water sports, soft trekking, and more in a creative and positive team atmosphere.

About Us:

We are a leading Outsourcing/BPO consultancy, and we are excited to offer this unique opportunity for a Czech-speaking Trust Safety Investigator to join our dynamic team in Lisbon.

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