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hace 1 mes
Conduent Business Services S.L is seeking a Medical Services Specialist to join our team. As a customer-focused individual, you will serve as the primary resource for customers contacting the Information Center regarding products and services. Your healthcare experience and product/disease state training will enable you to effectively communicate specific product and/or disease state information via telephone, e-mail and written communication. You will utilize excellent communication and organizational skills while working independently in a call center environment, building rapport with customers, establishing and maintaining customer relationships, and responding to customers' inquiries. Additionally, you may contribute to outbound initiatives, making contact with customers to deliver specific product messages. What we offer you: 23 days paid holiday per annum, EUR 1.50 a day WFH allowance, 100% WFH/Remote, Medical Insurance scheme, technical hardware equipment provided, Referral program, and access to a global learning platform for personal and professional development. Responsibilities: Manage all customer inquiries to successful resolution, provide product and disease state information, provide world-class customer service, evaluate and escalate calls as appropriate, respond to non-phone customer inquiries, comply with all industry regulations, manage all assigned project work in a timely manner, maintain up-to-date knowledge of product, medical, disease and industry information, obtain pertinent customer information and record customer interactions in appropriate systems, communicate customer calls, issues, trends, programs and solutions, interact with team members to manage a broad number of products, medical and business issues and share best practices. Qualifications: German native level C1/C2 and English B2+
