Chief Operations Strategist
hace 2 días
Company Overview
BNP Paribas Cardif is a global insurer with a presence in over 30 countries, boasting a rich history of 50 years and a prominent position within the BNP Paribas Group business. As the leading player in payment protection insurance, we provide protection to over 100 million customers worldwide. Our Madrid and Lisbon offices are home to around 200 employees who work together to deliver exceptional insurance solutions to our partners and customers.
Estimated Salary: $120,000 - $150,000 per year
As a Chief Operations Strategist for Cardif Iberia, you will play a crucial role in driving operational excellence and ensuring the quality of activities and agreed operational management. You will be responsible for implementing and monitoring strategic operational processes, leading the design of operational efficiency initiatives, and overseeing the transformation of the operational model in response to market developments and business strategy.
Job Description
The Chief Operations Strategist will oversee the proper functioning and quality of the Cardif Administration, Customer Service, and Claims Departments. This includes ensuring adequate, fluid, and effective services for external and internal customers. The ideal candidate will also support the development, transformation, implementation, and coordination of projects or GPS agreed by Cardif Iberia. Additionally, they will ensure the correct functioning of tools used in the operations area and support the growth and consolidation of Cardif Iberia as regards the Operations Department.
Key Responsibilities:
- Establish controls to detect fraud and/or money laundering, verifying detailed monitoring of rules on money laundering established by the BNP Paribas Group and/or local regulations.
- Ensure compliance with requirements set out in custody and transmission of information processes (in particular with regard to GDPR).
- Manage and motivate team members, clearly defining responsibilities and objectives, monitoring performance and evolution, identifying training plans, and communicating strategic orientations of the company.
Required Skills and Qualifications:
University studies related to Business Administration, Administration, or similar. A Master's or Post-Graduate degree in Operations or Business Administration is highly valuable. 5 years of experience in positions of Head of Operations in insurance companies is required. Knowledge of information systems-related topics and Agile/Lean is essential. People management skills are critical, along with good analytical skills, excellent formal and informal communication skills, and business acumen.
Benefits:
At BNP Paribas Cardif, we offer a comprehensive package of benefits, including flexible working hours, remote work options, and a hybrid work model that balances flexibility with teamwork. We prioritize employee well-being with access to health insurance, life insurance, and pension plans. Our commitment to diversity and inclusion ensures equal employment opportunities and fosters creativity and efficiency. Furthermore, we provide ongoing training and professional development opportunities, English language classes, and a range of flexible remuneration facilities.
About Us
We are BNP Paribas Cardif, a global insurer dedicated to making insurance more accessible. With a presence in over 30 countries, we strive to deliver exceptional insurance solutions to our partners and customers. Our mission is to make insurance more accessible, reflecting our values of helping customers in difficult times, being useful to society, developing responsible and sustainable products, and promoting inclusion and diversity. Join us in our pursuit of excellence and innovation
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