Technical Service Analyst
hace 1 mes
Job Summary
As a Technical Service Analyst - Application Operations at Deutsche Bank, you will play a crucial role in ensuring the availability and performance of our applications. You will be part of a global, distributed team responsible for monitoring system infrastructure, resolving system issues, and deployment. Your expertise in mainframe and midrange systems will be invaluable in maintaining applications up and running and providing solutions for incident escalations.
Responsibilities
- Provide L2 support to a set of applications including incidents/problems resolution, deployment, and monitoring.
- Have a deep background in middleware technologies and commercial IT environments, as well as midrange operating systems and service-oriented architectures (SOA).
- Maintain applications up and running and provide solutions for incident escalations.
- Be part of the Application Operations team providing L2 support for over 100 applications, including 24x7 coverage.
Requirements
- Demonstrable +5 years in a similar position in a medium or large corporation, including critical availability applications.
- Experience in banking business and operations will be valued.
- Fluent in English and Spanish is a must.
- Ability to identify improvements and optimizations inside standard processes.
- Able to create and manage professional networks and build strong relationships.
About Us
Deutsche Bank is committed to fostering a culture of diversity, equity, and inclusion. We strive to create a work environment where everyone feels valued, respected, and empowered to excel. If you are passionate about technology and eager to make a meaningful impact, we encourage you to apply.
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