Operations Manager Assistant
hace 3 días
We are seeking a highly skilled Operations Manager Assistant to join our Concierge & Stay team at Le Collectionist.
Job SummaryThe successful candidate will play a supportive role in managing and assisting our clients on-site with property and concierge requests, ensuring the highest quality services and experiences for our clients. As an integral part of our team, you will work closely with the Pre Arrival team to consolidate local partners and provide exceptional support throughout the client's stay.
Main Responsibilities- Pre-Arrival Preparation:
- Participate in property visits to gather necessary information for stay preparations
- Support the Pre Arrival team in gathering information and updating profiles
- Assist in updating property information in internal tools
- Client Welcome and Stay Follow-up:
- Welcome clients alongside the team, ensuring the villa is ready and in excellent condition
- Participate in villa introductions and orient clients on amenities
- Be available to support any concierge requests or service modifications
- Check-out and End-of-Stay Follow-up:
- Assist the team with a smooth check-out and help inspect the property in the presence of clients
- Contribute to documenting final observations and any damages
- Help with billing and payment follow-up in collaboration with the Pre Arrival team
- Administration and Payment Management:
- Support the team with invoicing and payment collection in collaboration with the Pre Arrival team
- Document observations regarding the condition of properties after client stays
To be successful in this role, you should have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You will be required to have a high level of attention to detail and organizational skills, with a strong commitment to delivering exceptional customer service.
Benefits- Competitive salary: €40,000 - €55,000 per annum
- Meal vouchers worth 8€ (50% employer contribution / 50% employee contribution)
- Laptop (Mac)
- A business cell phone
- Year-round events
- 1 day off for your birthday
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