Regulatory Compliance Specialist

hace 3 semanas


Madrid, Madrid, España Cube A tiempo completo

Role: Regulatory Compliance Specialist - AI-Powered SaaS

 

About CUBE

CUBE is a pioneering RegTech business that defines and implements the gold standard of regulatory intelligence and change for the financial services industry. Our innovative combination of AI and proprietary data ontology simplifies the complex world of compliance for our clients.

 

Job Overview

We are seeking an experienced Business Analyst to join our team on a 3-6 month contract opportunity with the prospect of extension. The ideal candidate will have a proven track record designing and delivering new customer support operating models and processes for SaaS solutions.

 

Key Responsibilities:
  • Document current and future state operating model for customer support processes.
  • Document user stories and testing acceptance criteria for all customer support processes.
  • Coordinate with product and technology teams to ensure alignment in the development and testing of all customer support functionality.
  • Produce training guides for customer support team.

 

About You

To succeed in this role, you should have:

• 5-10 years' experience as a Business Analyst designing and delivering new customer support operating models and processes for SaaS solutions.

• Proven track record gathering requirements and user stories for teams of software developers.

• Experience reviewing, testing, and documenting new processes and workflows built as a result.

 

What We Offer

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including:

  • Work life balance / remote-first environment
  • Internationally collaborative culture
  • Innovative breakthrough technology


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