Technical Consultant
hace 4 semanas
As a Technical Consultant at SWIFT, you will operate in a low to medium complex business and technical environment, supporting clients across the globe.
Under close supervision of more senior colleagues, you will be responsible for delivering technical or business consulting services aligned with SWIFT's Commercial strategy and Operating/Regional plans.
Key responsibilities include:
- Coordinate for Care Services delivery as detailed in the Advanced Support and Care Services Catalogue.
- Deliver technical assistance aligned with Care deliverables.
- Assist clients with product upgrades, patches, and new releases.
- Document and resolve technical problems, escalating to higher support tiers when necessary.
- Technical installation and assistance.
- Change implementation.
- Transfer of knowledge.
- Operational support during special events/time periods.
- Product Implementation.
- Organize product/new features demonstrations for customers, onboard and train (new) users.
- Lead the implementation of Swift products, ensuring seamless integration with the client's existing systems.
- Configure and customize Swift solutions to meet specific client requirements.
- Aid in product design and product development.
- Client engagement.
- Collaborate with clients to understand their technical requirements and business needs.
- Provide expert advice and technical solutions tailored to the client's specifications.
- Conduct regular meetings and updates with clients to ensure project alignment and satisfaction.
Additionally, you will:
- Develop and maintain a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction.
- Develop and deliver training sessions to clients on the use and maintenance of Swift products.
- Create comprehensive documentation, including user manuals, technical guides, and FAQs.
- Ensure all technical documentation is up-to-date and accessible to clients and team members.
Collaboration and Communication:
Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met.
Innovation and Improvement:
Stay current with industry trends and advancements in Swift products and technologies.
Compliance and Security:
Ensure all solutions comply with industry standards, regulations, and best practices.
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