E-Commerce Operations Specialist

hace 2 días


Oviedo, Asturias, España Axalta A tiempo completo

We are seeking a highly skilled E-Commerce Operations Specialist to join our team at Axalta. As an E-Commerce Operations Specialist, you will play a crucial role in supporting our regional users with their day-to-day work in the system, while also contributing to new initiatives.

About Us

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products and add dimension and beauty with colorful finishes. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year.

As a key member of our team, you will have the opportunity to work on exciting projects, including the implementation of a new Salesforce.com-based e-commerce storefront for the Industrial Business. This is a unique chance to contribute to the growth and development of our company, while also gaining valuable experience in the field of e-commerce operations.

About the Role
  • Provide first-line support for issues relating to Salesforce.com and integrated systems.
  • Handle ad hoc report & dashboard requests.
  • Coordinate and execute ongoing data maintenance and clean-up activities.
  • Run UAT for any new features / bug fixes, prepare and conduct end-user training.
  • Support EMEA and NA region to implement the new webshop with UAT / Training and data cleanup activities.
  • Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives.
  • Supervise and automate activities related to on/offboarding and maintenance of customer accounts.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Business, IT, Marketing, or a similar field.
  • Good knowledge and experience in Salesforce.com is required, ideally experience with SAP - SD/OTC.
  • Enjoy troubleshooting and problem-solving analytically.
  • Good data analysis skills.
  • Creative Mindset, with the ability to adapt quickly to evolving business needs.
  • A motivated self-starter who thrives on prioritization and follow-through.
  • Excellent written and verbal communication skills in English.

Estimated salary: $80,000 - $110,000 per year, depending on location and experience.



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