Process Improvement Specialist
hace 2 días
About the Role: We are seeking a skilled Process Improvement Specialist to join our team as a Quality Analyst in Lisbon, Portugal. As a key member of our global organization, you will play a vital role in ensuring the highest quality of service for our clients.
Responsibilities:
- Monitor and analyze trends to identify areas for process improvement
- Provide constructive feedback and suggest improvements based on data analysis
- Review the quality of service provided to clients and make recommendations for enhancement
- Analyze and set up data at both account and campaign levels
- Actively review decision accuracy to ensure consistency with internal standards and policies
- Demonstrate innovation and intuition in identifying areas requiring operational adaptation or improvement
- Coach team members based on audit findings, performance, and compliance
- Provide weekly/monthly quality dashboards and statistics to TL, TM, and other stakeholders
Requirements:
- You hold an EU passport or have a residence permit for Portugal
- You speak Dutch on a native level and English fluently (C1 minimum) with excellent communication skills
- You have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis
- You have a minimum of 3 years of work experience
- You have strong analytical skills, are focused, and organized with attention to detail
- You have an understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- You have worked in an international technical support environment, have search skills, ability to approach problems logically
About the Salary: The salary range for this position is €40,000 - €60,000 per year, depending on experience, plus benefits.
Benefits:
- A long-term position with 24/7 rotative shifts
- A pleasant and inspiring working atmosphere
- The opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and a clear career path
- A relocation package of €2000 paid with the first month of salary (out of Portugal and located on the islands)
- €1000 paid with the first month of salary (when relocating to Lisbon but already being based in Portugal)
About Living in Lisbon: Lisbon is a colorful city with a rich cultural history. You can enjoy delicious Portuguese cuisine and famous cafe culture, friendly people, good vibes, and a happy-go-lucky urban life. With its warm climate all year round and sunny beach life next to the Atlantic, Lisbon is an attractive place to live and work.
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