Process Improvement Specialist

hace 2 días


Madrid, Madrid, España Blu Selection A tiempo completo

About the Role: We are seeking a skilled Process Improvement Specialist to join our team as a Quality Analyst in Lisbon, Portugal. As a key member of our global organization, you will play a vital role in ensuring the highest quality of service for our clients.

Responsibilities:

  • Monitor and analyze trends to identify areas for process improvement
  • Provide constructive feedback and suggest improvements based on data analysis
  • Review the quality of service provided to clients and make recommendations for enhancement
  • Analyze and set up data at both account and campaign levels
  • Actively review decision accuracy to ensure consistency with internal standards and policies
  • Demonstrate innovation and intuition in identifying areas requiring operational adaptation or improvement
  • Coach team members based on audit findings, performance, and compliance
  • Provide weekly/monthly quality dashboards and statistics to TL, TM, and other stakeholders

Requirements:

  • You hold an EU passport or have a residence permit for Portugal
  • You speak Dutch on a native level and English fluently (C1 minimum) with excellent communication skills
  • You have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis
  • You have a minimum of 3 years of work experience
  • You have strong analytical skills, are focused, and organized with attention to detail
  • You have an understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
  • You have worked in an international technical support environment, have search skills, ability to approach problems logically

About the Salary: The salary range for this position is €40,000 - €60,000 per year, depending on experience, plus benefits.

Benefits:

  • A long-term position with 24/7 rotative shifts
  • A pleasant and inspiring working atmosphere
  • The opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
  • Professional development and a clear career path
  • A relocation package of €2000 paid with the first month of salary (out of Portugal and located on the islands)
  • €1000 paid with the first month of salary (when relocating to Lisbon but already being based in Portugal)

About Living in Lisbon: Lisbon is a colorful city with a rich cultural history. You can enjoy delicious Portuguese cuisine and famous cafe culture, friendly people, good vibes, and a happy-go-lucky urban life. With its warm climate all year round and sunny beach life next to the Atlantic, Lisbon is an attractive place to live and work.



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