IT Process Improvement Specialist

hace 1 mes


Madrid, Madrid, España Sgs A tiempo completo

Company Overview:

Sgs, a global leader in the TIC industry, offers a stable and dynamic work environment.

Job Description:

We are seeking an IT Process Improvement Specialist to join our Corporate team. As a vital member of our team, you will collaborate closely with business stakeholders to enhance processes and systems.

You will play a pivotal role in our demand management process, analyzing business requirements and providing insights into the backlog of demands, improvement opportunities, and technology refresh initiatives.

In addition, you will support Service Managers by offering information and clarifications related to functional service requests.

This is an excellent opportunity to be part of a multinational environment where you will work with colleagues from multiple continents.

Responsibilities:

  • Understand business needs and translate them into well-documented requirements.
  • Collaborate with business stakeholders to improve processes and systems.
  • Manage backlogs, develop functional designs, and oversee User Acceptance Testing (UAT).
  • Analyze and document applications and business requirements.
  • Support deployment and rollout plans.
  • Contribute to demand management by analyzing business requirements.

Requirements:

  • Bachelor's or Master's degree in IT or Computer Science.
  • Experience managing requirements through the entire life cycle.
  • Proficiency in business analysis frameworks and techniques.

Salary: $85,000 - $110,000 per year, depending on experience and qualifications. We offer a flexible schedule and hybrid work model, as well as opportunities for continuous learning and growth.



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