Senior Process Optimization Specialist for German Market

hace 3 semanas


Madrid, Madrid, España N26 A tiempo completo
About N26

We are a fintech company that has reimagined banking for the digital age. Our platform is designed to provide a seamless and elegant experience for our customers, eliminating physical branches, paperwork, and hidden fees.

Job Description

Senior Process Optimization Specialist for German Market

We are seeking an experienced Senior Process Optimization Specialist to support the creation and implementation of new Know Your Business (KYB) processes for our German market. As a key member of our KYB Operations team, you will play a crucial role in shaping our processes, influencing cross-functional projects, and contributing to the growth of our business while adhering to a customer-first mindset.

Main Responsibilities:
  • Take ownership of building and executing KYB processes for business customers in the German market, ensuring compliance with German regulatory requirements.
  • Collaborate with internal teams to design workflows, address challenges, and resolve escalations.
  • Support the onboarding of a new KYB Operations team, including training and mentoring team members to ensure high performance.
  • Monitor and report key performance indicators (KPIs) related to KYB operations, driving continuous improvements using data insights.
  • Act as the primary point of contact for escalated KYB cases, ensuring efficient resolution and exceptional service.
  • Support audits and regulatory reviews by providing accurate and well-organized KYB documentation.
Requirements

To be successful in this role, you will need:

  • A background in e.g., Business Administration, Finance, or a related discipline.
  • 2+ years of experience in Know Your Business (KYB), Compliance, or Financial Operations within a regulated environment (e.g., banking, fintech).
  • Proven experience in building or optimizing operational processes, preferably within a new team or startup environment.
  • A strong understanding of German regulatory requirements related to KYB and AML (Anti-Money Laundering).
  • An analytical mindset with the ability to interpret and act on data insights.
  • Excellent communication skills, both written and verbal, in German and English.
  • Proficiency in tools like e.g., Salesforce, JIRA, or other relevant platforms.
What We Offer

We offer a competitive salary, estimated at €70,000 - €90,000 per year, depending on location and experience. Additionally, we provide a range of benefits, including:

  • Discounts to fitness & wellness memberships, language courses, public transportation, and more.
  • A Premium N26 bank account, as well as subscriptions for friends and family members.
  • Varying vacation days depending on your location of work and duration of your internship.
  • A high degree of autonomy and access to cutting-edge technologies.

At N26, we value diversity, equity, and inclusion. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages.



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