Service Coordinator BeNeLux
hace 1 mes
Donaldson is committed to solving the world's most complex filtration challenges. As a leading technology and innovation company, we are continuously evolving to meet the filtration needs of our changing world.
We are seeking a highly organized and detail-oriented Service Coordinator to join our team in the BeNeLux region. The ideal candidate will have previous experience in an administrative role and be fluent in Dutch and English.
Key Responsibilities:- Coordinate the service engineers and maximize all existing service customers in the provision and supply of Aftermarket products and services for the BeNeLux region.
- Process, monitor, and follow-up customers' purchasing orders and maintenance agreements.
- Plan new and renewed contracts, acting as the main communicator between parts available, customer confirmed appointment, and technician plans.
- Assist in further developing the Service business meeting planned targets in your region.
- Maximize technician's chargeable working hours and monitor the efficiency of working time (utilization).
- Manage invoice creation, corrections, and the return of material activities.
- Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities.
- Higher education or equivalent through experience.
- At least 2 years' experience in administration/customer service/logistics.
- Excellent computer skills.
- Strong communication and administrative skills, fast learner, and a team player.
- Flexibility, ability to multi-task, and manage time.
- Dutch & English fluent. French would be an asset.
- Permanent contract.
- International work environment with internal growth opportunities.
- Flexible work schedule to accommodate your needs.
- Hybrid model (3 days of remote working per week).
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa).
- Attractive compensation package (including meal allowance & telework expenses).
- Presential onboarding process for 1 month.
- Social benefits are offered after one year (including health and life insurance, and pension plan).
- Free coffee & fruit during office days, and Spanish lessons outside of working hours.
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