Product Delivery Analyst

hace 2 días

Madrid, Madrid, España American Express Global Business Travel A tiempo completo

Job Summary
As a Product Delivery Analyst for American Express Global Business Travel, you will be responsible for delivering partner and Global Business Travel (GBT) Select solutions, including integration and optimization of ground transportation through online and offline channels. You will work with third-party ground and Online Business Tools (OBT) vendors, Global Distribution Systems (GDS), and internal partners to implement the product roadmap and solution enablement.

Key Responsibilities:
- Develop and maintain GBT Select solutions including ground transportation across different countries and GDS.
- Act as a subject matter expert for Select sales and client management with regards to GBT's product offering, technical scope, etc.
- Support the Product Manager to prioritize customer and company development needs. Create user stories and work with vendors and internal teams to define requirements and delivery schedules.
- Interpret business requirements, identify, and create test strategy approach, build robust test scripts, and complete the end-to-end test process. Identify and communicate test status and risks.
- Manage the integration of new products/functionality into end-to-end processes including customer support, automated fulfillment, deployment, profile management, reporting, and billing.

Requirements:
- Solid experience working with travel technology and systems.
- Strong analytical and problem-solving skills.
- Ability to work with integrated systems, including identifying and resolving dependencies.
- Familiarity with online booking tool configuration, agent point-of-sale tools, and booking processes, Amadeus, and other GDS, PNRs, and downstream fulfillment systems.
- Project Management experience coordinating multi-functional teams.
- Excellent written and verbal communication skills with an ability to engage both technical and non-technical stakeholders.
- Planning and scheduling skills to handle a busy workload and multiple demands from internal and external customers.

What We're Looking For:
- A team player who is comfortable working with globally dispersed and remote teams.
- Ability to work in a virtual/remote role with the option of hybrid working.

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