Senior Reporting Consultant
hace 1 mes
About the Role
Are you passionate about helping customers achieve their business goals? Do you have a strong understanding of Workday and its applications?
The Workday Success Plans team is looking for a skilled Senior Reporting Consultant to join our team. As a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide them through configuration, and provide feature demonstrations.
Primary Responsibilities:
- Conducting research to ensure understanding of customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
- Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
- Keeping up to date with industry practices and the ability to engage with our customers on those topics.
- Helping drive the creation of new programs to drive customer feature adoption.
About You
Basic Qualifications:
- 5+ years of IT implementation experience.
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