Field Service Representative
hace 1 mes
Job Summary:
This role involves providing remote and onsite technical support, supervising the installation and commissioning of equipment, and training customers on operations and maintenance. The successful candidate will contribute to the improvement of existing equipment, process designs, and sales growth.
Key Responsibilities:
- Coordinate the installation and commissioning of equipment sold internationally, ensuring timely and efficient delivery.
- Train customers on the operation and maintenance of equipment, providing hands-on support and guidance.
- Collaborate with the technical team to develop design improvements and updates to instructional and service manuals.
- Evaluate equipment warranty claims and recommend equitable resolutions.
- Support the development of programs to meet customer requirements, working cross-functionally with internal teams.
- Ensure compliance with Food Safety and Food Quality Plans, as well as customer requirements.
- Respond to customer service requests, manage troubleshooting SOPs, and execute the business plan to achieve volume, margin, and profit targets.
Requirements:
- Associate's degree in a technical or engineering field.
- 3+ years of experience in field service, sales support, or a related field.
- Maintenance and troubleshooting of manufacturing equipment, preferably in the food industry.
- Excellent communication and organizational skills, with the ability to work effectively in a fast-paced team environment.
- Availability to travel up to 40% internationally on an annual basis.
Schreiber Foods is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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