Pet Parent Experience Advocate

hace 3 semanas


Barcelona, Barcelona, España Rover A tiempo completo

About Us
Rover, a leading pet care platform, connects dog and cat parents with trusted sitters and walkers. Founded in 2011, we empower our community to run their own pet care businesses while providing the tools and security of a global company.
Headquartered in Seattle, Washington, we work closely with teams in Barcelona, San Antonio, Spokane, and remote locations. Our agile and fast-growing company has been recognized as one of the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal.

Our Mission
We believe everyone deserves the unconditional love of a pet. Our mission is to make it easier for pet parents to experience that love by connecting them with loving sitters and walkers in their neighborhoods across the US, Canada, and Europe.

The Team
We are a highly productive global team consisting of customer journey advocates, lifecycle strategists, and operational programmers. Our primary objective is to connect pet parents with pet sitters and dog walkers. Beyond that, we develop strategic customer-centric go-to-market plans to engage and retain our pet parents and sitters.

The Lifecycle Specialist Role
Rover is seeking a Lifecycle Specialist to work with the team on our Care Provider Comms strategy. The successful candidate will help execute how we need to message this audience across each lifecycle stage (Acquisition, Engagement, Retention), while supporting our Lifecycle engagement goals for our Core and New Business Lines.

Your Responsibilities
You will work closely with the entire Lifecycle Marketing strategy team & stakeholders to define project scope and plans, and guide teams to deliver quality and on time through effective communications, risk management, and day-to-day oversight of projects. As part of the role, you will not be intimidated by juggling multiple projects and have sharp attention to detail; nothing slips through the cracks on your watch.

What We Offer
This role reports to the Manager I, Lifecycle Strategy and comes with an estimated salary range of $**90,000 - $110,000** per year, depending on experience. At Rover, we value agility, innovation, and teamwork, and offer opportunities to learn and grow within our organization. If you're passionate about delivering exceptional customer experiences and have a talent for problem-solving, please consider joining our pack



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