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Service Delivery Manager
hace 3 semanas
Service Delivery Manager Job Description:
The Service Delivery Manager will be responsible for overseeing and managing multiple key functions within the Service Delivery Department, ensuring that IT activities align with business goals and IT services meet or exceed agreed-upon service levels.
Main Responsibilities:
- Incident Response: Establish and manage an effective incident management process, acting as an Incident Manager in the case of major severity incidents.
- Service Level Agreements (SLAs): Support the definition, negotiation, and management of SLAs with internal and external stakeholders, ensuring IT services meet or exceed agreed-upon service levels.
- Vendor Management: Oversee relationships with IT service providers and vendors, ensuring compliance with contractual obligations and monitoring vendor performance.
Your Profile:
- Bachelor's or Master's degree in information technology, computer science, or a related field.
- Proven experience in IT governance, incident management, service delivery, or related fields, preferably in a managerial role.
- Strong knowledge of IT governance frameworks, incident management best practices, and IT service management principles (ITIL).
- Familiarity with regulatory requirements and data privacy regulations.
