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Client Advisor

hace 2 meses


Barcelona, Barcelona, España Diesel A tiempo completo

About Diesel

Diesel is a leading pioneer in denim and casual fashion, known for its innovative approach to the industry. As a truly worldwide organization, it is present in more than 80 countries with 5,000 points of sale, including over 400 company-owned stores.

About the Role

We are seeking an experienced and motivated Full-time Client Advisor to join our team at our Outlet Barcelona La Roca. As a Client Advisor, you will be responsible for providing an exceptional customer experience, driving sales, and building strong relationships with clients.

Key Responsibilities

  • Act with integrity and empathy, prioritizing the client's needs and expectations.
  • Welcome and assist each client, providing a personalized and engaging in-store experience.
  • Develop a deep understanding of client desires, needs, and expectations, and use this knowledge to create a tailored experience.
  • Effectively handle customer complaints, escalating issues to the line manager when necessary.
  • Lead by example, driving individual and team objectives, and taking ownership of sales results.
  • Engage in cross-selling with all departments, maximizing sales opportunities to achieve individual sales targets and KPIs.
  • Prove in-depth knowledge of the brand and products, and manage payment operations with accuracy and efficiency.
  • Maintain a high standard of shop floor and visual display, adhering to company operational guidelines and stock procedures.
  • Contribute to a secure and theft-preventative environment, including tagging garments and merchandise on the floor.
  • Think innovatively about improving processes and generating new ideas, staying up-to-date with new fashion trends and competitors.
  • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
  • Drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.

Requirements

  • Previous experience in sales roles, preferably in structured Luxury Fashion/Retail companies.
  • Passionate about Retail, Customer Service, and commercial mindset.
  • Excellent knowledge of the luxury sector and product sensibilities.
  • Strong communication skills.
  • Willingness to grow in the organization and relocate (if required).