Client Advisor

hace 2 semanas

Barcelona, Barcelona, España Burberry A tiempo completo
{"Job Title": "Client Advisor", "Job Description": "Job Summary

Burberry is seeking a Client Advisor to join our team. As a Client Advisor, you will be responsible for meeting and exceeding individual and store sales goals while executing key strategies of retail-led growth, leveraging the franchise, operational excellence, and all department category development.

Key Responsibilities
  • Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image.
  • Consistently meet individual sales goals while exhibiting the Burberry Behaviours.
  • Provide excellent customer service skills, great selling skills, and exhibit motivation to succeed.
  • Cultivate Build customer loyalty through active client development and follow-through.
  • Maintain an up-to-date and detailed client book.
  • Follow all Cultivate requirements and activities such as courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance.
  • Visual Standards Follow company policies, procedures, and use visual techniques to maintain the visual standards according to Burberry guidelines.
  • Maintain selling floor by ensuring the following: Understand and execute monthly floorsets.
  • Placing and/or hanging back items as you work.
  • Replenishing merchandise after selling.
  • Folding and placing merchandise on the correct hanger, tissue paper, etc.
  • Place tickets inside the item and not visible to the customer.
  • Floor Presence & Maintenance Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
  • End of shift/day: Ensure selling floor is replenished and ready for the next day.
  • Be active and busy on the floor all day.
  • Ensure to place and/or hang back items as you work and replenish merchandise after selling.
  • Ensure clean up and maintenance of fitting rooms.
  • Back of The House Support Assist in the markdown process.
  • Assist in the bi-annual inventory process.
  • Participation and achievement of pre-sale goals.
  • Participate in store contests.
  • Assist in stock room maintenance and keep it organized.
  • Responsible for stock pulled; all stock must be put away in an orderly fashion.
Personal Profile

We are looking for a team-oriented individual with excellent interpersonal skills to ensure clear, effective communication with all management and staff.

", "lang_code": "en"}

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