Senior RPG System Support Specialist

hace 4 días

Madrid, Madrid, España Cigna A tiempo completo

Job Summary

The Senior RPG System Support Specialist will be responsible for ensuring the seamless operation and maintenance of our backend application developed under the IBM iSeries systems.

This role is pivotal in managing and troubleshooting complex issues, providing third-level support, and collaborating with various teams to enhance application performance and reliability.

Key Responsibilities

  • Technical Support and Troubleshooting
    • Provide advanced technical support and resolve complex issues related to RPG applications
  • Incident Management
    • Handle escalated incidents from L1 and L2 support teams, ensuring timely resolution and minimal disruption to business operations
  • Root Cause Analysis
    • Conduct thorough analyses of recurring issues to identify root causes and implement permanent solutions
  • Performance Batch Monitoring
    • Continuously monitor Batch processes and make necessary adjustments to optimize efficiency and reliability
  • Release Management
    • Coordinate the full Release Management process

Requirements

  • Fluent in Spanish and English
  • Work Permit in Spain is needed to apply for this role
  • Bachelor's degree in computer science, Information Technology, or a related field
  • Extensive experience in RPG, RPGLE, CL, and SQL programming on IBM iSeries platforms
  • Experience with DB2 for iSeries, including SQL and embedded SQL programming
  • Familiarity with scripting languages such as CL (Control Language)
  • Proficient in diagnosing and resolving complex technical issues in a multi-tiered support environment
  • Strong problem-solving skills with the ability to conduct detailed root cause analyses and implement effective solutions
  • Excellent verbal and written communication skills to interact with technical and non-technical stakeholders effectively
  • Ability to work collaboratively within a team environment, sharing knowledge and supporting peers

About Cigna Healthcare

Cigna Healthcare is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

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