Senior RPG System Support

hace 7 días

Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

Job Summary

The L3 RPG iSeries System Support & Senior Developer role is a critical position within our IT Application team, ensuring the seamless operation and maintenance of our backend application developed under the IBM iSeries systems. This role is pivotal in managing and troubleshooting complex issues, providing third-level support, and collaborating with various teams to enhance application performance and reliability.

Key Responsibilities

Technical Support and Troubleshooting: Provide advanced technical support and resolve complex issues related to RPG applications.
Incident Management: Handle escalated incidents from L1 and L2 support teams, ensuring timely resolution and minimal disruption to business operations.
Root Cause Analysis: Conduct thorough analyses of recurring issues to identify root causes and implement permanent solutions.
Performance Batch Monitoring: Continuously monitor Batch processes and make necessary adjustments to optimize efficiency and reliability.
Release Management: Coordinate the full Release Management process.
Rotative On Call support model.

Collaboration and Communication

Team Collaboration: Work closely with developers, system administrators, and other IT teams to ensure cohesive system operations and project implementations.
Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guidelines for reference and training purposes.

Qualifications and Skills

Fluent in Spanish & English.
Work Permit in Spain is needed to apply for this role (Preference for Spain residents).
Degree: Bachelor's degree in computer science, Information Technology, or a related field.
RPG Programming: Extensive experience in RPG, RPGLE, CL, and SQL programming on IBM iSeries platforms.
Database Management: Experience with DB2 for iSeries, including SQL and embedded SQL programming.
Scripting and Automation: Familiarity with scripting languages such as CL (Control Language).
Troubleshooting Skills: Proficient in diagnosing and resolving complex technical issues in a multi-tiered support environment.
Analytical Thinking: Strong problem-solving skills with the ability to conduct detailed root cause analyses and implement effective solutions.
Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders effectively.
Team Player: Ability to work collaboratively within a team environment, sharing knowledge and supporting peers.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

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