Digital Solutions Chapter Lead

hace 2 semanas


Barcelona, Barcelona, España F. Hoffmann La Roche Gruppe A tiempo completo

Role Overview:

The Digital Solutions Chapter Lead will play a crucial role in Roche's digital transformation by providing operational services to sales affiliates and RIS for the digital business. This position requires a strong understanding of the diagnostics division and the ability to align service operations with business needs and compliance requirements.

Main Responsibilities:

Act as the global organization providing operational services to sales affiliates and RIS for the digital business, with a focus on the diagnostics division (over 60 legal entities) and serving both divisions.

Ensure delivery of best-in-class services and full satisfaction of customers through constant alignment of service operations with business needs and compliance requirements.

Lead a team of around 10 service owners and contractors, responsible for designing, implementing, and delivering best-in-class operational services.

Accountable for team budget, key stakeholder relationships, and divisional alignment, harmonization, and cultural change when it comes to back-office services for digital products with all impacted stakeholders.

Key Performance Indicators:

  • Delivery of best-in-class services and full satisfaction of customers
  • Alignment of service operations with business needs and compliance requirements
  • Effective leadership of the team
  • Divisional alignment, harmonization, and cultural change


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